Spin Palace Casino About Us

Who we are

This site is a player's guide to Spin Palace Casino, built for people in Canada. It is not run by the casino. We are a small independent team, and every page you read here is written and checked by one person, Katie Evans, whose card sits further down this page.

We focus on a single brand on purpose. General comparison sites cover hundreds of casinos in a paragraph each; we would rather answer the questions a Spin Palace player actually has, with the numbers that apply in C$: how long the sign-up takes, what the 35x wagering means in real bets, why a withdrawal says "pending" and which games the jackpot hunters play.

Spin Palace has been around since 2001 and is part of the Palace Group, today owned by Super Group (SGHC). Its sister brands on the same Kahnawà:ke permit list include Spin Casino, Jackpot City, Ruby Fortune and Royal Vegas.

How we test Spin Palace

We only write about what we have done ourselves. That means a registered, verified account with real money in it, not a demo login or a press release. The reviews on this site are built from the steps below, repeated whenever the casino changes something that matters.

1. Open and verify a real account

   We sign up like any Canadian player, upload ID and proof of address, and note how long the check takes. That is the basis of our sign-up guide.

2. Deposit with Interac e-Transfer

   Most Canadians pay with Interac, so we do too, starting from the C$10 minimum that qualifies for the welcome match. We also try other cashier methods and record any limits the screen shows.

3. Play the games we write about

   Slots such as Mega Moolah and Razor Shark are played with real stakes over several sessions, so our notes on volatility and features come from the reels, not the provider's fact sheet alone.

4. Time the withdrawals

   We request payouts and log each stage with a date and time, from "pending" to the money arriving in the bank. Spin Palace's stated range is 1–7 business days in total, C$20 to C$5,000 per transaction, and we report where our own requests fell.

5. Read the terms in full

   Bonus terms, wagering contributions and withdrawal rules are read line by line. When a page gives a number, such as 35x wagering or a 7-day claim window, it comes from the casino's published terms.

6. Talk to support

   We contact the 24/7 live chat with real questions and note how quickly and clearly they are answered. Spin Palace has no phone line, so we never tell readers to call one.

How we make money

This site is funded by affiliate commission. The gold buttons that take you to Spin Palace are affiliate links: if you open an account after clicking one, the casino may pay us. You pay nothing extra, and the welcome offer is exactly the same as if you had typed the address yourself, 100% up to C$100 plus 10 daily spins on the Mega Millionaire Wheel.

Commission never decides what we write. We do not accept payment for a better score, we do not let the casino edit or approve our pages, and we describe the limits of any offer (such as the 35x wagering and the 7-day claim window) right next to the headline figure. If you would rather not use our links, you can reach the casino any other way and still use everything on this site for free.

If something on the site looks wrong or didn't work

We correct pages when facts change, not on a whim, and the Checked date in the byline tells you when a page was last verified. If a figure here differs from what you see at the casino, the casino's own cashier and promotion terms are the final word for your account, and we will have caught the change at the next scheduled check.

• A page or button does not load: reload, or open the page in a private window; an old cached copy is the usual cause.
• A bonus, deposit or withdrawal behaves differently from our guide: ask Spin Palace's 24/7 live chat, which can see your account; we cannot.
• A payment method we list is missing in your cashier: methods can depend on your province and account, so pick the nearest alternative, usually Interac e-Transfer.
• You cannot get into your account: use "Forgot password" on the login screen rather than opening a new account, then contact live chat if it still fails.

About the author

Katie Evans

Casino Expert

Katie has been reviewing online casinos for Canadian players for more than seven years. She writes and checks every page on this site, from the sign-up walk-through to the slot guides, and the tests behind them are hers: the deposits, the timed withdrawals, the support chats and the line-by-line reading of bonus terms. She pays particular attention to what changes for Canadians specifically, such as provincial age limits, Interac rules and Ontario's separate market.

Katie's name sits on the byline at the foot of every page, next to the three dates explained above. This Spin Palace Casino About Us page carries the same byline.